1. 30-Day Return Policy

We offer a 30-day window from the date of delivery to request a return. You may contact us to initiate a return or refund within 30 days of receiving your items.

Return requests made after 30 days may not be accepted, unless otherwise required by applicable law.

  1. Return Eligibility

To ensure your items are eligible for return, please meet the following criteria:

The items must be unused, unwashed, and in their original condition.

The items must be in their original packaging with all tags attached (if applicable).

You must be able to provide an order confirmation email, order number, or other proof of purchase.

As bath towels and bathrobes are textile and personal-use products, items that have been used or washed may not be eligible for return due to hygiene reasons—unless the item is defective or otherwise covered by applicable law.

  1. How to Request a Return

To initiate a return, please contact us via email:

Please include the following information in your email:

Order number

Name of the item(s) you wish to return

Reason for the return

If the item is damaged or defective, please provide relevant photographs.

Please wait for return instructions before sending any items back, so that we can provide you with the correct return address and processing guidelines.

  1. Refund Processing

Once we have received and inspected the returned item(s), we will notify you as to whether your refund request has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider.

Refunds are typically processed within 5–10 business days of approval; however, the actual time it takes for the funds to arrive may vary.

  1. Return Shipping Costs

If a return is requested for personal reasons, the customer is responsible for return shipping costs, unless otherwise stated on the website. If an item has a quality issue, is incorrect, or is damaged during transit, please contact us so we can discuss an appropriate solution. We will handle any costs for which the merchant is legally responsible in accordance with applicable laws.

  1. Damaged or Incorrect Items

If the item you receive is damaged, defective, or does not match your order, please contact us via email as soon as possible, providing your order number and relevant photographs.

Depending on the specific circumstances and applicable laws, we will provide a reasonable solution, such as a replacement, a refund, or another appropriate course of action.

  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to assist with the cancellation.

Once an order has been shipped, it may no longer be possible to cancel it; in such cases, you may request a return in accordance with this policy.

  1. Contact Us

If you have any questions regarding refunds, returns, or your order, please contact us at:

Company Address: 606 DELAWARE DR
CLAREMONT CA 91711
Email: [email protected]

We appreciate your trust and are committed to providing you with a clear and fair return and refund process.