- Information We Collect
To process and fulfill your orders, arrange for product delivery, and provide customer service, we may collect your name, shipping address, email address, phone number, and other necessary order-related information. We collect and use such personal information only to the extent that it is lawful, reasonable, and necessary.
- Payment Security and PCI-DSS Compliance
All payment transactions are processed through secure third-party payment gateways. The respective payment service providers are responsible for handling payment information in accordance with the applicable Payment Card Industry Data Security Standard (PCI-DSS).
VELORA HOME LLC does not store full credit card numbers or CVV security codes on its own servers. The collection, transmission, and processing of payment information are handled by the relevant third-party payment service providers in accordance with their own security measures and applicable requirements.
- Sharing Information with Third Parties
We share personal information with service providers—such as logistics partners and payment processors—only to the extent necessary to fulfill orders, process payments, deliver products, provide customer service, or comply with legal obligations.
We do not sell your personal information. These service providers are required to handle your information in accordance with their own privacy policies, contractual obligations, and applicable legal requirements.
- Data Retention
We retain your personal information for as long as is necessary to achieve the purposes for which it was collected, including processing orders, providing customer service, handling returns or refunds, maintaining business records, and complying with applicable laws and regulations.
When personal information is no longer reasonably or legally necessary to retain, we will delete it, anonymize it, or take other appropriate measures in accordance with applicable laws and our data management procedures.
- Your Privacy Rights
Depending on the laws of the state in which you reside, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, along with other related privacy rights.
We will process your requests within the timeframes stipulated by applicable law. Where permitted or required by law, we may need to verify your identity, and we may retain certain information as necessary to fulfill legal obligations, resolve disputes, or maintain legitimate business records.