Welcome to VELORA HOME LLC. Below are answers to common questions about our products, orders, payments, shipping, returns, and refunds.

  1. What products do you sell?

VELORA HOME LLC specializes in bath towels, bathrobes, and related home textile products designed to bring comfort to your everyday routine.

  1. Where do you ship?

We currently ship only within the United States. We do not offer international shipping at this time. Eligible delivery addresses are confirmed at checkout.

  1. How long does order processing take?

Orders are typically processed and shipped within 1–3 business days after payment confirmation. Weekends, U.S. public holidays, and unforeseen circumstances may affect processing times.

  1. Which shipping carriers do you use?

Depending on the destination and shipping arrangements, we may use USPS, UPS, or FedEx for domestic U.S. deliveries. The actual carrier will be identified in your shipping information when available.

  1. How long does delivery take?

Standard shipping is estimated to take 3–7 business days after shipment. Including order processing, the estimated total time is 4–10 business days.

These are estimates, not guaranteed delivery dates. Weather, holidays, and carrier disruptions may cause delays.

  1. How can I track my order?

Once your order ships, we will provide tracking information when available. You can use the tracking number on the applicable carrier’s official website to check your shipment status.

  1. What payment methods do you accept?

We accept the payment methods displayed at checkout. Payments are processed through the applicable payment processing services. Available options are shown during checkout.

  1. Do you offer subscriptions or automatic recurring charges?

No. All products sold by VELORA HOME LLC are one-time purchases. We do not offer subscriptions, automatic renewals, or recurring automatic charges. No future order will be placed unless you actively place another order.

  1. Do you accept returns and refunds?

Yes. We offer a 30-day return request window starting from the date your order is delivered. Please contact us within 30 days of receiving your order and follow our return instructions.

  1. What are your return requirements?

Generally, returned items should be unused and unwashed, with original packaging and tags retained where possible. For defective, damaged, or otherwise legally covered items, we will provide an appropriate resolution in accordance with applicable law and the circumstances.

Please see our REFUND AND RETURNS POLICY for full details.

  1. How long do refunds take?

After a returned item has been inspected and the refund approved, we generally initiate the refund within 5–10 business days. Your bank, card issuer, or payment service provider may require additional time to post the funds.

  1. What if I receive a damaged or incorrect item?

Please email [email protected] as soon as possible with your order number, a description of the issue, and relevant photos. We will work with you to determine an appropriate resolution.

  1. Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will make reasonable efforts to assist you. Once an order has shipped, address changes or cancellations may no longer be possible.

  1. How can I contact customer service?

For questions about our products, orders, shipping, returns, or refunds, please contact:

Email: [email protected]

Thank you for choosing VELORA HOME LLC. We look forward to providing you with a comfortable and convenient shopping experience.